Shipping policy

At Heavenly Flame, every order is thoughtfully prepared and carefully packaged before beginning its journey to you. Please review the information below regarding order processing, shipping, tracking, and delivery.

Order Processing

Please allow up to 5 business days for your order to be processed and prepared for shipment.

Business days do not include weekends or recognized holidays. During launches, holidays, promotions, or periods of high order volume, processing times may occasionally be extended.

Shipping & Delivery

Once your order has been processed and shipped, estimated transit time is approximately 3–5 business days.

Shipping times are estimates and are not guaranteed. Delivery times may vary depending on the shipping carrier, destination, weather conditions, holidays, or other circumstances outside of Heavenly Flame's control.

Estimated total time from order placement to delivery is approximately 8-10 business days.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow time for the shipping carrier to update tracking information after receiving your shipping confirmation.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before completing your order. If you notice an error after placing your order, contact customerservice@heavenlyflameinc.com as soon as possible.

We will do our best to accommodate address corrections before shipment; however, changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Delivery & Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of Heavenly Flame's control, including weather, carrier delays, service disruptions, or other unforeseen events.

If tracking shows a delay, we recommend allowing the carrier additional time to complete delivery.

Warm Weather Shipping

Candles are sensitive to extreme temperatures. During warmer months, Heavenly Flame may include cooling ice packswith candle shipments to help protect your order during transit.

However, because temperatures and transit conditions are outside of our control, your candle may still arrive slightly warm or display minor cosmetic changes to the wax.

If this occurs, place the candle upright in a cool, room-temperature area and allow it to return to its normal consistency before lighting.

Minor cosmetic changes caused by temperature that do not affect the candle's quality, safety, or performance are not considered shipping damage.

Damaged Orders

If your order arrives damaged during delivery, please contact us within 48 hours of confirmed delivery at customerservice@heavenlyflameinc.com.

Please include your order number and clear photographs of the damaged item and shipping packaging.

Approved damaged-item claims are handled according to our Return & Refund Policy.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, with members of your household, neighbors, or building management when applicable.

If the package still cannot be located, contact the shipping carrier regarding the delivery and notify us at customerservice@heavenlyflameinc.com so we can assist with determining the appropriate next steps.