Thoughtfully Prepared. Beautifully Presented.
At Heavenly Flame, the experience begins before the candle is ever lit. Every order is carefully prepared and packaged with intention to ensure your fragrance arrives beautifully presented and protected throughout its journey to you.
From the finishing touches to the protective packaging, each detail is thoughtfully considered to make opening your Heavenly Flame order part of the experience.
Processing & Shipping
Each Heavenly Flame order is carefully prepared and packaged before leaving us. Please allow up to 5 business days for order processing before your order ships.
Business days do not include weekends or recognized holidays. During launches, holidays, promotions, or periods of high order volume, processing times may occasionally be extended.
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package on its way to you.
Estimated Shipping Time: 3–5 Business Days
Shipping typically takes 3–5 business days after your order has been processed and shipped. Please note that shipping transit time is separate from our 1–5 business day processing time.
Estimated total time from order to delivery: approximately 8-10 business days.
How Your Order Arrives
Your Heavenly Flame products are packaged to provide both protection and a beautiful presentation. Packaging may vary depending on the products and quantity included in your order.
We carefully select protective materials and packaging appropriate for each shipment so your order is secure while in transit.
A Luxury Experience, Delivered.
From our hands to your home, every detail is prepared with care.
Tracking Your Order
Once your package has been prepared for shipment, tracking information will be sent to the email address provided at checkout.
Please allow time for the carrier to update tracking information after your shipping confirmation is received.
Warm Weather Shipping
Candles are sensitive to extreme temperatures. During warmer months, Heavenly Flame will include cooling ice packs with candle shipments to help protect your order while in transit. However, because temperatures and transit conditions are outside of our control, your candle may still arrive slightly warm or show minor changes in the appearance of the wax.
If this occurs, place the candle upright in a cool, room-temperature area and allow it to return to its normal consistency before lighting.
Minor cosmetic changes caused by temperature do not necessarily affect the candle’s quality or performance.
Returns & Final Sale
Due to the nature of our handcrafted home fragrance products, all sales are final. We do not accept returns or exchanges.
Damaged During Delivery?
We take great care in preparing every shipment, but we understand that damage can occasionally occur during transit.
If your order arrives damaged, please contact Heavenly Flame promptly at customerservice@heavenlyflameinc.com and include:
- Your order number
- A photo of the damaged product
- Photos of the interior and exterior packaging
- A brief description of the issue
We'll review the information and help determine the appropriate next step.
Questions About Your Order?
We're happy to help.
For all other questions regarding shipping, tracking, or your delivery, please contact us through our Contact Us page.
Light slowly. Experience intentionally.