Thoughtfully Prepared. Beautifully Presented.
At Heavenly Flame, the experience begins before the candle is ever lit. Every order is carefully prepared and packaged with intention to ensure your fragrance arrives beautifully presented and protected throughout its journey to you.
From the finishing touches to the protective packaging, each detail is thoughtfully considered to make opening your Heavenly Flame order part of the experience.
Processing & Shipping
Each Heavenly Flame order is carefully prepared and packaged before leaving us.
Please allow up to 5 business days for order processing before your order ships.
Business days do not include weekends or recognized holidays. During launches, holidays, promotions, or periods of high order volume, processing times may occasionally be extended.
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package on its way to you.
Estimated Delivery Time
Standard Shipping Transit: 3–5 Business Days
Shipping typically takes 3–5 business days after your order has been processed and shipped.
Shipping transit time is separate from our processing period.
When the full processing period is needed, estimated total time from order placement to delivery is approximately 8–10 business days.
Delivery estimates are not guaranteed and may vary due to carrier operations, weather, holidays, destination, or other circumstances outside Heavenly Flame's control.
Standard Shipping Rates
We believe the experience of receiving your Heavenly Flame order should be as thoughtfully considered as the products inside.
Our standard shipping rates are based on your merchandise subtotal:
| Order Subtotal | Shipping Rate |
|---|---|
| Under $25.00 | $6.95 |
| $25.00–$49.99 | $8.95 |
| $50.00–$89.99 | $9.95 |
| $90.00–$149.99 | $12.95 |
| $150.00 or more | Complimentary |
Complimentary Shipping
Enjoy complimentary standard shipping on orders of $150 or more.
Shipping eligibility is based on your merchandise subtotal before applicable taxes.
Your applicable shipping rate will be calculated and displayed at checkout before completing your purchase.
These introductory shipping rates are subject to review and may be adjusted following our evaluation period.
How Your Order Arrives
Your Heavenly Flame products are packaged to provide both protection and a beautiful presentation.
Packaging may vary depending on the products and quantity included in your order.
We carefully select protective materials and packaging appropriate for each shipment so your order is secure while in transit.
A Luxury Experience, Delivered.
From our hands to your home, every detail is prepared with care.
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow time for the carrier to update tracking information after your shipping confirmation is received.
Shipping Address Accuracy
Please ensure your shipping address is complete and accurate before submitting your order.
If you notice an error after placing your order, contact customerservice@heavenlyflameinc.com as soon as possible.
We will do our best to accommodate corrections before shipment. However, address changes cannot be guaranteed once an order enters processing or has been transferred to the shipping carrier.
Warm Weather Shipping
Candles are sensitive to extreme temperatures.
During warmer months, Heavenly Flame may include cooling ice packs with candle shipments to help protect your order while in transit.
However, because temperatures and transit conditions are outside of our control, your candle may still arrive slightly warm or show minor changes in the appearance of the wax.
If this occurs, place the candle upright in a cool, room-temperature area and allow it to return to its normal consistency before lighting.
Minor cosmetic changes caused by temperature that do not affect the candle's quality, safety, or performance are not considered shipping damage.
Returns & Final Sale
Due to the nature of our handcrafted home fragrance products, all sales are final. We do not accept returns or exchanges for change-of-mind purchases.
If your order arrives damaged, please refer to the damaged-delivery information below.
Damaged During Delivery?
We take great care in preparing every shipment, but we understand that damage can occasionally occur during transit.
If your order arrives damaged, please contact Heavenly Flame within 48 hours of confirmed delivery at customerservice@heavenlyflameinc.com.
Please include:
- Your order number
- A photograph of the damaged product
- Photographs of the interior and exterior shipping packaging
- A brief description of the issue
We will review the information and determine the appropriate next steps in accordance with our Return & Refund Policy.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, or building management when applicable.
If the package remains missing, please contact the shipping carrier and notify Heavenly Flame at customerservice@heavenlyflameinc.com so we can assist with determining the appropriate next steps.
Questions About Your Order?
We're happy to help.
For questions regarding shipping, tracking, or delivery, please visit our Contact Us page.
Light slowly. Experience intentionally.