We want your Heavenly Flame experience to feel effortless from the moment you discover your fragrance to the moment you light your candle. Below you'll find answers to some of our most frequently asked questions.
Our Candles
What makes Heavenly Flame candles different?
Heavenly Flame candles are thoughtfully handcrafted using premium fragrance oils and a Coco Apricot wax blend. Each fragrance is intentionally developed to create an elevated home fragrance experience with depth, character, and atmosphere.
Are Heavenly Flame candles hand-poured?
Yes. Our candles are hand-poured in small batches with careful attention given to fragrance, appearance, and overall quality.
What type of wax do you use?
Our candles are made with a premium Coco Apricot wax blend selected for its luxurious appearance, smooth burn, and fragrance performance.
Why might my candle look slightly different from another one?
Because our candles are handcrafted, slight variations in the wax or appearance may naturally occur from candle to candle. These subtle differences are part of the small-batch process and do not necessarily affect performance.
How strong are your fragrances?
Our fragrances are designed to create a noticeable and sophisticated home fragrance experience. Fragrance strength can vary by scent, room size, airflow, and individual scent perception.
Candle Care
How should I care for my candle?
Before each burn, trim the wick to approximately ¼ inch. Allow the wax to melt evenly across the surface during each burn when possible, and never burn your candle for longer than the recommended burn time.
How long should I burn my candle at one time?
We recommend burning your candle for approximately 2–4 hours at a time. Always discontinue use according to the safety instructions provided with your candle.
Why does my candle sometimes develop changes in the wax after burning?
Natural changes in the appearance of candle wax can occur after heating and cooling. This is generally cosmetic and does not necessarily affect the fragrance or performance of the candle.
Orders & Shipping
How long does it take to process my order?
Please allow approximately 1–2 business days for your Heavenly Flame order to be carefully prepared before shipment.
How long does shipping take?
Shipping typically takes approximately 3–5 business days after your order has been processed and shipped. Transit times may vary depending on the carrier, destination, weather, holidays, or other circumstances outside of our control.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email containing tracking information. Please allow time for the carrier to update tracking after your confirmation is received.
How are orders packaged?
Every Heavenly Flame order is thoughtfully prepared with presentation and protection in mind. Each detail is carefully considered to help your products arrive safely while preserving the experience of receiving something special.
For additional information, please visit our Shipping & Packaging page.
Returns, Damages & Order Issues
Do you accept returns or exchanges?
Due to the nature of our handcrafted home fragrance products, all sales are final. We do not accept returns or exchanges.
Please review our Refund Policy for complete information.
What if my candle arrives damaged?
We carefully package every order, but if your item arrives damaged during delivery, please contact us promptly at customerservice@heavenlyflameinc.com with your order number and clear photographs of the damaged product and packaging.
We'll review the information provided and assist you according to our Refund Policy.
What if I receive the wrong item?
Please contact us at customerservice@heavenlyflameinc.com with your order number and details of the item received so we can review the issue and assist you.
Can I change or cancel my order after placing it?
Because orders begin processing shortly after they are placed, changes or cancellations cannot be guaranteed. Contact us as soon as possible at customerservice@heavenlyflameinc.com, and if your order has not entered processing or shipped, we will determine whether a change can be accommodated.
Contact Us
Still have a question?
We're happy to help. Contact Heavenly Flame Customer Care at customerservice@heavenlyflameinc.com and please allow 1–2 business days for a response.